Cancellation & Rescheduling Policy

Rescheduling

You can reschedule free of charge up to 24 hours before your booked start time, subject to availability. Use the link in your confirmation email or message us on WhatsApp.

Inside 24 hours we will always try to move you, but we cannot guarantee a slot, because a cleaner has already been scheduled and routed to you.

Cancelling

Cancel more than 24 hours before the booked start time and you receive a full refund.

Cancel within 24 hours and we may retain a portion of the fee to cover the cleaner's committed time. We will tell you the amount before processing.

If nobody is home and no access has been arranged, the cleaner will wait a reasonable period and then leave. This is treated as a late cancellation, because the cleaner's day cannot be re-filled at that point.

If we cancel

If we cancel for any reason that is not your fault — cleaner illness with no substitute available, unsafe conditions, or an operational failure on our side — you receive a full refund, and we will offer you priority rebooking.

We will always contact you directly rather than let a booking lapse silently.

Recurring bookings

Individual visits in a recurring schedule follow the same 24-hour rule. You can also pause a schedule or skip a single visit without affecting the rest.