Privacy Policy

What we collect

Contact details: your name, email address, phone number and WhatsApp number.

Property details: address, district, building and unit, property type, number of bedrooms and bathrooms, floor area, access and parking instructions, and any special instructions you give us.

Booking and payment records: services booked, dates, prices, discount codes used, and payment status. We do not store your full card number — card details are handled directly by our payment provider.

Service records: notes and photographs taken by cleaners to document work completed or damage reported.

Why we use it

To schedule and deliver the cleaning you booked, including giving the assigned cleaner the address and access instructions they need.

To take payment and issue receipts and refunds.

To send booking confirmations, reminders and service updates.

To handle complaints, damage reports and disputes.

Who sees it

The cleaner assigned to your booking sees only what they need to do the job: your first name, the address, access and parking notes, special instructions, and the service scope. They do not see your email address, your payment details, or what you paid.

Our operations staff can see full booking records in order to schedule, support and resolve issues.

We use third-party processors to run the service: hosting and database infrastructure, a payment provider, and an email provider. They process data on our instructions only.

We do not sell your personal data, and we do not share it for third-party marketing.

Where it is stored

Our application and database are hosted in Singapore. Photographs taken during jobs are stored with our hosting provider's file storage service. Some processors may transfer data outside Thailand in the course of providing their service.

How long we keep it

Booking and payment records are kept while your account is active and afterwards for as long as needed to meet tax, accounting and legal obligations. Job photographs are kept for a limited period to resolve any dispute about the work, and then deleted.

Your rights

Under Thailand's Personal Data Protection Act you can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Email hello@vimoclean.com and we will respond.

Note that we may need to keep certain records — for example payment history — even after a deletion request, where the law requires it.

Cookies

We use only what the site needs to function, including remembering your progress through the booking form. We do not use advertising or cross-site tracking cookies.