Refund Policy

When you get a full refund

You cancel more than 24 hours before the booked start time.

We cancel for a reason that is not your fault.

Payment was taken but no service was delivered.

When a partial refund may apply

You cancel within 24 hours of the start time, where we retain an amount covering the cleaner's committed time.

Part of the agreed scope could not be completed for reasons within our control. We would normally offer a re-clean first.

Quality issues

Our first response to a quality complaint is to put it right: we return and re-clean the areas concerned at no charge, provided you tell us within 24 hours of the visit. Where a re-clean is not practical or not wanted, we will consider a refund of the affected portion.

How refunds are processed

Refunds are returned to the original payment method. Card refunds typically take 5–10 business days to appear, depending on your bank; PromptPay refunds are usually faster. We cannot refund to a different account from the one that paid.