Terms & Conditions

Who we are

VimoClean is a home and commercial cleaning service operating in Bangkok, Thailand. You can reach us at hello@vimoclean.com or on WhatsApp at +66 82 401 8902.

These terms apply whenever you book a service through this website. By completing a booking you accept them.

Booking and confirmation

When you select a date and time, we hold that slot for a limited period while you complete payment. If payment is not completed within the hold period, the slot is released and may be taken by another customer.

Your booking is confirmed only once payment succeeds and you receive a booking reference by email. Until then, no cleaner is assigned to you.

We calculate the price from the property details you provide — service type, bedrooms, bathrooms, floor area, add-ons and district. The price shown before payment is the price you pay. We do not add charges on the day.

Your responsibilities

Give us accurate property details. If the property is substantially larger or in a substantially different condition than described, the cleaner may not be able to complete the agreed scope within the booked time. We will contact you rather than silently under-deliver, but additional time may need to be booked and paid for.

Provide safe, lawful access at the booked time, including any building, key card or juristic office arrangements you have told us about.

Secure cash, jewellery, documents and other valuables before the visit.

Tell us about pets, hazards, fragile items, or areas you do not want touched.

What is not included

Our cleaners do not work at height beyond a standard two-step stool, do not clean exterior windows of high-rise buildings, and do not handle biohazards, pest infestations, mould remediation, or construction debris.

They will not move furniture or appliances heavy enough to risk injury or damage. They may decline any task they reasonably believe is unsafe.

We do not provide childcare, pet care, or cooking.

If something goes wrong

If you are not satisfied with a clean, tell us within 24 hours of the visit. We will return to re-clean the areas concerned at no charge, or refund that portion of the service, at our discretion and after reviewing what happened.

If our cleaner damages your property, report it within 24 hours with photographs. We will investigate and, where we are responsible, arrange repair, replacement or compensation.

Nothing in these terms limits rights you have under Thai consumer protection law.

Our right to decline or cancel

We may decline or cancel a booking if the property is unsafe, if access cannot be provided, if a cleaner is subjected to harassment or unsafe conditions, or if the service requested falls outside our scope. Where we cancel and you are not at fault, you receive a full refund.

Governing law

These terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction over any dispute.